Refund policy

Price and Payment

The price of the goods and any additional delivery or other charges is that set out on the website at the date of the order or such other price as we may agree in writing.

Prices and charges include VAT at the rate applicable at the time of the order.

You must pay by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before delivery of the goods.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@blue-building.org with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color/design?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@blue-building.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 

Withdrawal, Returns and Cancellation

You can withdraw the order by telling us before the contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below.

These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:

  • goods that are made to your specifications or are clearly personalised;
  • goods which are liable to deteriorate or expire rapidly.

Also, the Cancellation Rights for a contract cease to be available in the following circumstances:

  • in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to Cancel

Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision (a letter sent by email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation in the Cancellation Period

Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Deduction for Goods Supplied

We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Conformity

We have a legal duty to supply the goods in conformity with the contract, and will not have conformed if it does not meet the following obligation.

Upon delivery, the goods will:

- be of satisfactory quality;

- be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

- conform to their description.

It is not a failure to conform if the failure has its origin in your materials.

Successors and Our Sub-Contractors

Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances Beyond the Control of Either Party

In the event of any failure by a party because of something beyond its reasonable control:

- the party will advise the other party as soon as reasonably practicable; and

- the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below.

What’s your return policy?

As all our products are printed on demand, we don’t offer returns and exchanges, but if there is something wrong with your order, please let us know by contacting us at info@blue-building.org. Explain us what went wrong and we will definitely find a solution. 

The in our online shop offered products are being manufactured and delivered by different suppliers. Therefore, different return policies may apply depending on the product that you have purchased.Printify: CalendarPrintful: All other products

GUARDIANS OF THE ENVIRONMENT SHOP IN COOPERATION WITH PRINTIFY 

Order Cancellations

An order can be canceled before it’s sent to production. If the product is in production, data and money have already been transferred to the Print Provider. The Printify Merchant Support team may attempt to cancel the order (for a refund). However, there are no guarantees once an item has entered the production process. For more information on, please contact the Blue Building Environmental Organisation via the form below.RefundsIf a product has arrived damaged or flawed due to a manufacturing error, Printify offers a refund (or free replacement, including shipping) of the damaged item. Please contact the Printify Merchant Support within 30 days (domestic orders) or 45 days (international orders) of the damaged product delivery. There is no need to send the product back to Printify.

Returns

As mentioned, Printify does not require sending back faulty or damaged items. If one of these unfortunate issues does pop up, all they need is photo proof. The Printify Merchant Support team will assist with any questions, comments, feedback, or concerns.

Shipping

All sales channels have a standard shipping option. This flat rate is the most common method. Upgraded shipping options largely depend on the Print Provider. Printify does its best to get all the tracking information to their merchants as quickly as possible. This information can be forwarded to you as the end customer to keep track of shipping times. Specifying every Print Provider you use (and their respective addresses) can be difficult. Instead, it’s possible to provide Printifys address – 108 West 13th Street, Wilmington, Delaware 19801.If you as the end customer provide an address that is considered insufficient by the courier, the shipment will be returned to the Printify facility. You will be liable for reshipment costs once Printify has confirmed an updated address with Guardians of the Environment Shop (if and as applicable).Unclaimed - Shipments that go unclaimed are returned to the Printify facility. You as the end customer will be liable for the cost of a reshipment (if and as applicable).

Buyer's Remorse

If the order arrives at a buyer’s specified address in a reasonable time, in good condition, in the correct size, and has no production errors, Printify does not accept returns and exchanges.

GUARDIANS OF THE ENVIRONMENT SHOP IN COOPERATION WITH PRINTFUL
Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at Printful's expense.If you notice an issue on the products or anything else on the order, please contact us via the contact form.The return address is the Printful facility, as specified in your shipping documents.
Wrong Address
If you as the end customer provide an address that is considered insufficient by the courier, the shipment will be returned to the Printful facility. You will be liable for reshipment costs once Printful has confirmed an updated address with Guardians of the Environment Shop (if and as applicable).Unclaimed - Shipments that go unclaimed are returned to the Printful facility. You as the end customer will be liable for the cost of a reshipment (if and as applicable).Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer
If you wish to return an item, please contact the Guardians of the Environment Shop via their contact form. Except for customers residing in Brazil, Printful does not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at Guardians of the Environment Shop expense and discretion. If Guardians of the Environment Shop chooses to accept returns or offer size exchanges to you as the end customers, you would need to place a new order at your expense for a product in another size. Customers residing in Brazil and regretting a purchase must contact the Printful Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU Consumers
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, Therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Last updated on: 22 July 2026